Returns/Exchanges

RETURNS

Nufferton’s return period is 14 days. The goods must be unworn, unwashed, undamaged and complete with all original tags and in original and resalable condition. You must also return a copy of the original receipt. Refunds for returned products will be made as soon as possible; 30 business days at the latest, after we have received the returned products. When returning an item you will have to pay all shipping costs. Neither the original shipping cost nor the return shipping cost will be repaid. We will not compensate for returned packages lost in the return shipping. Please note that additional duties, taxes or any additional charge you may have will not be refunded by Nufferton. 

 

EXCHANGES

We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse. If you need a different size or colour of an item, then you'll need to place a new order. The item must be returned in the same condition as you received it. 

All returned items will be inspected upon arrival. If our Quality Control team is unhappy with the condition an item has been returned in (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.

 

RETURN PROCEDURE

1. Complete the return form that you received with your PJ and place it inside the box together with the product.

2. For Swedish orders: Drop off your package at your local DHL Service Point Center. For international orders: Schedule a pickup of your package by calling your local UPS, visiting ups. com or dropping the package off at your nearest UPS service center.
3. Make sure the delivery address of your return shipment is:

Nufferton C/O Packing AB Fabriksgatan 5, 736 36, Kungsör
SWEDEN
Phone: 022731255

Email: shop@nufferton.com

4. You as the customer are responsible to pay all shipping costs attributable to your return.
5. Once your return is received and confirmed - we will refund your order.